Customer Testimonials

See what our customers have to say about our service and range of rugs. Our team work hard to provide a great service and ensure you find the perfect rug!

We left the shop with the right rug for the right price

"We had been looking for a large rug for some time - in all the wrong places. On our travels Rugmart, had been mentioned a couple of times. We decided to try and weren't disappointed. We left the shop with the right rug for the right price and also another that we couldn't resist. Fantastic friendly service. Highly recommended."

We picked the perfect rug and we got a great discount

"Huge range to choose from and the staff were great! We picked the perfect rug and we got a great discount thanks to the lovely gentleman that served us. Would highly recommend and thanks again"

One year on from purchase and our 1-year-old still faceplants it every time - its still very soft!

"We have bought 2 rugs from here now. Both super soft, and hard wearing. The one we have in the lounge, a 'Queen of Shaggy's' still persuades my one-year-old to faceplant in it every time he crawls on to it... A testament to its softness even now!"

With thousands of rugs to choose from, there was no way we weren’t going to find the perfect rug

"We had some difficulty finding the right rug for our living room as we had some specific, mostly dog-friendly, needs. That is until we went to Rugmart. With thousands of rugs to choose from, there was no way we weren’t going to find the perfect rug - and we did. Great selection, first-rate service, this is definitely the go-to place for rugs in SE England."

I had excellent service from the staff

"I recently had a beautiful Persian rug repaired at Rugmart and they did a very professional job. I had excellent service from the staff carrying the rug to the car etc. They have a wonderful selection of rugs and you can take one home to check it fits with your décor and bring it back if not right. We now have two of their beautiful rugs in our home. Make sure you go upstairs. Highly recommended. I had excellent service from the staff carrying the rug to the car etc. They have a wonderful selection of rugs and you can take one home to check it fits with your décor and bring it  back if not right. We now have two of their beautiful rugs in our home. Make sure you go upstairs. Highly recommended."

The store is Tardis-like in as much as it is considerably larger on the inside

"We are about to replace fitted carpets and laminate with oak flooring and called into Rugmart just to get some ideas regarding colour, size, quality and price. The store is Tardis-like in as much as it is considerably larger on the inside than it seems from the outside. And what a selection of rugs to choose from. Romin offered advice and suggestions and before long what started out as initial research resulted in us taking a beautiful handmade rug home for a two-day trial. No deposit, no identity check, just name and phone number and Romin loaded it into our car. Although the oak floor isn't laid yet we could see it was perfect. Thank you Romin for excellent service. We couldn't be happier. We would recommend anyone thinking of buying a rug to visit Rugmart."

The staff were extremely helpful and we were able to find the rug we were looking for

"My wife and I were very impressed with the service we received when we visited Rugmart. The staff were extremely helpful and we were able to find the rug we were looking for. We will definitely use them again."

A fantastic rug shop in the centre of Guildford

"I was thrilled to find Rugmart, a fantastic rug shop in the centre of Guildford. Although it doesn't look much from the outside, the inside is like Aladdin's Cave, full of every type of rug you could wish for. Not only do they supply their own rugs but they also stock rugs from other suppliers. I had a rug made up from Crucial Trading, it had different coloured borders and I could choose from any material I liked, Jute, Sisal etc."

I can't recommend this company more highly!

"I can't recommend this company more highly!!! Don't spend hours searching websites and trips to rug shops like I did. This company has every rug out there in one shop. The service was wonderful and I received my beautiful well-made rug on time and at a fantastic price. Very Happy"

Rugmart were very helpful when I was looking to buy a rug for my living room

"Rugmart were very helpful when I was looking to buy a rug for my living room. Their staff were able to show me several different types of rugs that would have been suitable. I was impressed with their product knowledge and I'm very pleased with my purchase."

They guided us to what we wanted and helped us choose the right rug for our requirements

"We recently commissioned Rugmart to create a rug for our lounge. The service we received was outstanding the staff were very helpful and listened well. They guided us to what we wanted and helped us choose the right rug for our requirements. The help with choosing the right colours and matching it to our needs was perfect. The final rug is exactly what we wanted and looks wonderful in our lounge. We are very pleased with both the quality of the rug and the service we received from the team. We would recommend them for anyone wanting to create their own rug from scratch. We would use them again without question."

Their helpful friendly staff helped us choose a beautiful rug which is just perfect for our room

"We have been looking for a large rug for our sitting room without success. Having found Rugmart online, we couldn’t believe how many rugs they appeared to have in stock. We paid the shop a visit today and were greeted by helpful friendly staff who helped us choose a beautiful rug which is just perfect for our room. We are delighted. I would say though that because there is just so much choice, you really do have to have a good idea what you are looking for. Otherwise you could spend all day there! Highly recommended."

I thoroughly recommend a visit to anyone around Guildford/Surrey looking to buy a rug

"Absolutely fantastic shop - thoroughly recommend a visit to anyone around Guildford/Surrey looking to buy a rug! There's a wonderful selection to choose from - whatever sort of rug you're looking for - and the staff were incredibly knowledgeable and helpful. Certainly found this a much nicer experience than dealing with a larger chain or online seller, plus really great to be able to go and see the rugs in store. Having not really been sure quite what rug we wanted a day or so ago and struggled to find anything we were comfortable with online; we've come away with a beautiful rug that we're really happy with, and at an excellent price. Many thanks!"

It made such a difference to actually be able to see and feel the rugs in person

"We visited Rugmart yesterday searching for a rug for our sitting room and were absolutely astounded by the vast choice they have on display. It made such a difference to actually be able to see and feel the rugs in person. Romin guided us through the stock in our chosen size and with his help and patience we came away with the perfect rug for us. Thank you Rugmart - we will be back! Regards from Rachael & Keith"

Romin helped us to locate just the rug we were looking for!

"Romin gave us great advice and helped us to locate just the rug we were looking for...many thanks for the friendly and supportive service!"

It took me several visits to work out what I wanted but they couldn't have been more helpful

"Rugmart have a huge selection of rugs on 3 floors and are extremely knowledgeable. They are very helpful and patient - no sales pressure. It took me several visits to work out what I wanted but they couldn't have been more helpful. Easy to park close by too"

Best customer service and amazing quality rugs

"Best customer service. Amazing quality rugs. I had a hard time finding the right colour for my room but Rugmart managed to find the right shade in the best quality. My room is finally complete."